Product Availability

Availability describes how long it will take for us to get an item once you place your order, but it does not include how long it will take to deliver the item to you. (The availability of an item is displayed after the product code on each product). We have seven levels of availability:

In Stock: These are items that are in our warehouse, and usually ship within two to four days. Once in a while we may tell you a item is in stock, but due to inventory count errors or damage, it may not actually be available. You will be advised by e-mail if this situation happens to you.

Usually Ships within two weeks: These are items that have been ordered from our supplier and are expected to reach our warehouse within days.

Special Order, usually ships in 4 weeks: These are items that we do not regularly carry in inventory, but are currently available from our supplier.

Shipping Directly from the Manufacturer, allow six weeks for delivery: A small number of items, mainly equipment or furniture are shipped directly from our suppliers by special arrangement.

Temporarily Out of Stock: These are items that have just been ordered from our supplier within the last few days and we are not certain that they will become available for shipping within two weeks. You may wish to order another similar product in lieu.

Out of Stock, delivery uncertain: These are items that we wish we had in stock as many times they are very popular. Unfortunately our supplier cannot deliver or give us an estimated delivery time. Note: Usually, we only have 10 or 15 items in this category.

Not available outside Canada: A small number of items, mostly equipment, furniture and other fragile items have a history of arriving at cross border locations in a damaged condition, making for an unhappy customer. Therefore, we have decided not to offer these items to our customers outside Canada.

Backorders under $10.00 will be cancelled.