Returns & Exchanges

We guarantee the quality of our merchandise for at least one year, under conditions of normal use. Normal use being defined as wear and tear incurred while the merchandise was being used for it's intended purposes. We will replace or exchange for credit any product that does not perform to your satisfaction.

Within 30 days from original date of purchase, unused items may be returned for credit, exchange or refund, less shipping fees. Resource book spines must be in tact and all other product in a re-saleable condition. Contact Customer Service for a return authorization.

Our Member purchase tracking system allows our Members to return items without a receipt, and will be extended an additional 30 days from date of purchase for a grace period of 60 days. Please contact Customer Service for a return authorization. Orders placed on scholarschoice.ca can not be returned to a retail store.

When contacting Customer Service, please be ready to provide the order number so we may process your request quickly. Unauthorized returns, returns that are a result of a customer ordering error and truck items are subject to freight charges and a 15% restocking fee. Orders that are cancelled after products have been shipped are also subject to freight charges and a 15% restocking fee. 

A note about e-Books: Due to the nature of the product, all e-Book orders are final sale. e-Books are an electronic file and cannot be retrieved once they are sent to your computer.

Just contact us via our convenient online customer service help form.